Customers. We are all customers to somebody, every day of our lives.
From buying food to car fuel, to household fuels and even buying our homes, we are all someone’s customers, every day of the week.
Most of the time, we don’t notice or even seem to require much customer service at all. We’ll pop out to the shop or supermarket and even ‘beep’ our own groceries through these days and not need any customer service.
We can pay bills over the phone or over the web, without the need to speak to anyone. More and more of us buy our goods and run our day to day lives over the internet. Sorting out so much of our busy lives over the internet is so convenient, but it is also the yardstick from which good customer service can be judged.
Many online companies promise the earth with good customer service, but once you’ve ordered, the only port of call if you have any problems is by email. Then you have to wait for a response, then wait for the problem to be resolved, and so on and so forth. All this can take days to sort out and you just feel like a number instead of a valued customer.
Here at www.ukbedstore.com we value good customer service. In fact, we pride ourselves upon it. At UK Bed Store we have years of face to face customer service experience in the bed industry, we still have a large retail outlet too, and once we decided to open our online stores, we made a concerted effort to replicate our face to face customer service experience with every online customer who chooses us. We have fantastic working relationships with the biggest and best known manufacturers in the industry.
Once an order, or even just an enquiry, has been placed with www.ukbedstore.com the customer is welcome to call us and speak directly with one of our fantastic team to get advice on your delivery, bed, mattress or furniture. Our team also follow orders every step along the way, so if we see a potential problem arising, we will deal with it and keep the customer fully updated by email AND phone.
For great products AND customer service, come to the best in the business www.ukbedstore.com
